Terms and Policies
Our Returns and Refunds Policy
Our policy is simple. You should never have to worry about receiving a defective Foam it Green® spray foam insulation kit. Here’s why:
Foam it Green® kits have a 99.9 % success rate and are 100% warranted against manufacturer defects. Manufacturer defects include kits with defective mechanical parts of the hose and gun assembly, bad valves, or missing components.
- If your Foam it Green® kit has a manufacturer defect, we’ll replace the defective item right away.
- If your Foam it Green® kit has a manufacturer defect requiring return, we will gladly refund your purchase, including shipping and return shipping, or ship you another at no additional charge to you. You choose.
If you have questions or issues with your purchase, you get our dedicated efforts to address them. We’ll always try to work through any issues and get the kit working without having to return it. This keeps the project on track and on schedule.
Your Foam it Green kit comes with easy to follow instructions and with 24/7 support. User errors happen when these instructions aren’t followed. User errors are not refundable. These include but aren’t limited to clogged guns, loss of pressure 1/2 way through the kit, etc. If you have any questions about how to get the most out of your purchase, please click here, email us at firstname.lastname@example.org or call 800-516-0949.
If you think you have a kit with a manufacturer defect, please email us at email@example.com or call 800-516-0949. You’ll receive our best efforts to get you up and running without having to return the product. Your project stays on track and you save lots of money and time. We will ask questions to help determine if it is a warranty over the phone or email to save you time.
If there is an apparent manufacturer defect that cannot be identified or rectified without returning, you will receive an address to return the product to. These rare returns for apparent manufacturers’ defect must be returned at your expense, at least temporarily. Please note that defective kits will never make good, green foam.
Your purchase, along with shipping and return shipping will be refunded to you immediately if our Quality Control Department determines you received a kit with a manufacturer defect that could only be identified or rectified by returning. If the returned item is found either not defective or to need returning, you will not receive a refund for the product or for the shipping costs either way.
This warranty does not apply to a product that is damaged or altered through misuse, abuse, accident, neglect, modification or mishandling.
Please note that the coverage / yield of your Foam it Green® kit will vary depending on factors outside of the kit, including but not limited to surface temperature, chemical temperature, spray techniques, thickness of application, testing and troubleshooting. As such, the warranty ensures you get a working kit but cannot ensure a definitive coverage. To make sure you get the best out of your kit, please follow the instructions, stop if you think it’s not going as planned and ask us any questions. We’re 100% committed to helping you get outstanding results and the very most for your money.
Foam it Green® kits are 100% warranted against manufacturer defects. Kits requiring return for manufacturer defects will be refunded, including shipping and return shipping, or we’ll ship you another at no charge. You’ll always receive our best efforts to work through the problems and get the kits working without having to return them.
That’s why we say our warranty is really simple. You should never have to worry about receiving a defective kit, and with this warranty, you don’t have to worry at all.
Terms of Sale
The following terms of sale apply to all purchases from Guardian Energy Technologies, Inc. (“Guardian”), whether by mail, phone or Internet.
This Agreement, any sales made pursuant to it, or any claim, dispute or controversy between the customer (“Customer” or “You”) and Guardian arising from or relating to this Agreement, its interpretation, or the breach, termination or validity thereof, the relationships which result from this agreement, or any related purchase will be governed by the laws of Illinois, without regard to conflicts of law principles.
We accept the following methods of payment: Credit cards and Paypal.
All prices are listed in US Dollars, unless otherwise indicated.
All applicable state, local, federal and international taxes and fees apply and will be clearly displayed during checkout.
Orders are not binding until payment has been accepted and verified.
One $50 Repeat Purchase Coupon per order of $250 or more. Coupons cannot be used for orders of less than $250. Shipping charges do not count toward the $250 minimum order required to use the coupon.
Coupons are for returning customers only. Coupons are not transferable. Returning Customers must purchase under the same name as was used to make the original purchase so proper credit can be applied.
For those Customers who choose to pick up at one of our convenient warehouse locations, one coupon per pick up order, one coupon per day per customer.
The coupon code is required for repeat orders – this code is supplied on the coupon that is packaged with your kit. Shipping and handling charges apply to all orders, unless otherwise specified.
We do not ship on major US holidays.
Ground shipping is FREE for all orders shipping within the Continental US.
All delivery dates are estimates and are not guaranteed.
Should you wish to cancel an order after it ships, you will bear the cost of all shipping, out and return shipping. All shipments are FOB Origin. Free shipping is only free if you keep your order.
Guardian is not responsible for damages from delay.
Guardian is not responsible for damages from shipping.
Items must be returned in the condition in which they arrived and in their original packaging. You are responsible for return shipping costs.
Before returning, you must first obtain a return authorization within 14 days of delivery. You can request one by contacting us at 800-516-0949. There is a 25% restocking fee, plus the cost of anything that needs to be replaced from damage or removal. Additionally, original freight cost will be deducted from the refund. The customer is responsible for getting the materials back within the time allotted by the RMA.
There is a $100 re-invoice fee if we have to issue an invoice after shipment.
The User is always responsible for making sure the foam is light green in color, tacky in 30 seconds , dry to the touch in 2 minutes, and performing as they expect. If not, please STOP IMMEDIATELY. Do Not Continue the Project Without Addressing The Problem. Guardian is NOT liable for wasted chemicals.
Foam it Green® kits require the use of proper safety and respiratory equipment. Adequate safety precautions should be taken when using this or any other tool. For additional information on respiratory protection please visit the Occupational Safety & Health Administration website at www.osha.gov (OSHA regulation 29 CFR, Section 1910.134). Do not misuse the product by ingesting, inhaling, or spraying it on or at any person or animal.
Severability. If any portion of this Agreement is found to be invalid or unenforceable under law, the unenforceable provisions shall be severed, and the remaining portions of the Agreement remain in full force and effect.
User assumes all risk.
Dispute Resolution and Binding Arbitration.
PLEASE READ THIS SECTION CAREFULLY BECAUSE IT AFFECTS RIGHTS THAT YOU MIGHT OTHERWISE HAVE. IT PROVIDES FOR DISPUTES TO BE RESOLVED THROUGH ARBITRATION INSTEAD OF COURT PROCEEDINGS.
ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN CUSTOMER AND GUARDIAN, its agents, employees, principals, successors, assigns, affiliates arising from or relating to this Agreement, its interpretation, or the breach, termination or validity thereof, the relationships which result from this Agreement (including, to the full extent permitted by applicable law, relationships with third parties who are not signatories to this Agreement), Guardian’s advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA). Arbitration proceedings shall be governed by this provision and the applicable procedures of AAA, including any applicable procedures for consumer-related disputes, in effect at the time the claim is filed. The parties agree that in any arbitration commenced under this Agreement: 1) any notice of the claim, or any initial pleading starting a proceeding to confirm an arbitration award, may be served on the other party by a) first class mail or commercial carrier, such as UPS, sent to the other party at its last known physical address, or b) electronic mail sent to the other party at its last-known email address, if a copy is also sent by first class mail or commercial carrier to the party at its last known physical address; and 2) any in-person hearing will be held exclusively in Lake County or Cook County, Illinois [unless one of the parties is a “Consumer Claimant”, that is an individual whose transaction with Guardian is intended for personal, family, or household use, in which case any in-person hearing will be held in a location mutually agreeable to the Consumer Claimant and Guardian or, in the event that agreement cannot be reached between the Consumer Claimant and Guardian on the location of the in-person hearing, then the arbitrator will decide the hearing’s location.] The parties agree to an arbitration on an individual basis. In any dispute, NEITHER CUSTOMER NOR GUARDIAN SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS, OR ARBITRATE ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER OR IN A PRIVATE ATTORNEY GENERAL CAPACITY.
The arbitrator(s) shall be empowered to grant whatever relief would be available in court under law or in equity, consistent with the scope of this agreement. This transaction shall be governed by the Federal Arbitration Act 9 U.S.C. sec. 1-16. Any award of the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction.
If You are a Consumer Claimant, You may elect to pursue your claims against Guardian in small-claims court rather than arbitration. The small-claims court proceeding will be limited solely to the individual dispute or controversy between customer and Guardian. Further, You agree that 1) You will pursue any claims against Guardian only on an individual basis and will not join in a consolidated or class action (either as a representative or class member) or private attorney general action against Guardian; and 2) that your suit will be decided only by a judge and that you waive any right that may exist for the matter to be decided by a jury.
If any provision of this arbitration agreement is found unenforceable, the unenforceable provision shall be severed, and the remaining arbitration terms shall be enforced (but in no case shall there be a class arbitration.)
Attorney’s Fees. In the event of default in payment of the purchase price or any part threreof, Customer agrees to pay Guardian’s reasonable expenses, including attorneys’ fees expenses incurred by Guardian in enforcing payment thereof.
LIMITATION OF LIABILITY
The user is responsible for verifying that this material meets local building codes and/or any restrictions. It is also the user’s responsibility to determine the fitness of this product for any intended application.
LIMITATION OF LIABILITY: GUARDIAN ENERGY TECHNOLOGIES INC. NEITHER ASSUMES, NOR AUTHORIZES THE DISTRIBUTOR OR ANY OTHER PERSON TO ASSUME FOR IT, ANY OTHER LIABILITY IN CONNECTION WITH THIS PRODUCT. ANY LIABILITY FOR LOSS OR DAMAGE RESULTING FROM ANY CAUSE WHATSOEVER, INCLUDING NEGLIGENCE, ALLEGED DAMAGE OR DEFECTIVE GOODS, IRRESPECTIVE OF WHETHER SUCH DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE PARTICULAR GOODS WITH RESPECT TO WHICH LOSSES OR DAMAGES ARE CLAIMED, OR, AT THE ELECTION OF THE DISTRIBUTOR, REPAIR OR REPLACEMENT OF DEFECTIVE OR DAMAGED GOODS. IN NO EVENT, INCLUDING IN THE CASE OF A CLAIM OF NEGLIGENCE, SHALL GUARDIAN ENERGY TECHNOLOGIES, INC. OR ANY DISTRIBUTOR OF THIS PRODUCT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.